About On The go Facility Services
It's our business to keep yours clean
On The Go Facility Services is your one-point contact for complete facility cleaning and maintenance services across Lower Mainland, British Columbia. We are a Canadian-owned and operated company. Our professional teams have been providing premium cleaning and maintenance services to local and national clients for more than 20 years. Cleaning restaurants, hotels, offices, banks, schools, businesses, and buildings is our passion. We are proud to call ourselves cleaning experts.
When it comes to premier commercial cleaning services, Vancouver has been relying on On The go Facility Services for years. On The Go Facility Services is your choice for a trustful, reliable, and safe way to keep your office or commercial facility clean and shining. Our Cleaning and Maintenance services are second to none and we sanitize any space necessary. We are always there for you in your need, and we will deliver quality cleaning services every time. Count on us to be the pioneers of cleanliness.
We strive for an excellent customer service experience and look forward to making your space spotless. Contact our cleaning experts today for a free quote.
Our Mission
To consistently deliver quality and service excellence to all our clients.
Our Vision
To be among Canada's most trusted, innovative and reliable facility service providers through quality, service, and technology.
Our Values
- Trust
- Accountability
- Transparency
- Innovation
- Quality
- Consistency
- Teamwork
- Environmental Stewardship
Our Values
Trust
Trust is the core of any Relationship. At On The Go Facility Services, we consistently build trust in every interaction by conducting ourselves in a professional and honest manner.
Accountability
We are responsible reliable and always honor our commitments.
Transparency
We take pride in our transparency and the accompanying high level of services it results in.
Innovation
To us, innovation is about bringing the best value, best practices, and best knowledge to the work we do for our customers. The continual movement toward innovation for optimal service delivery
Quality
Quality for us means maintaining rigorous standards for all of our work, no matter how big or small the project. We care deeply about our work, and provide unsurpassed service, delivering premium value to the customers.
Consistency
With On The Go Facility Services, you always get reliable service you can count on. No more unpredictability in results. We get the job done right, on-time, every-time.
Teamwork
Stands For teamwork is the essential foundation for creating an efficient, and healthy, work environment. For us TEAM means; Together Everyone Achieves More.
Environmental Stewardship
We are a self-disciplined organization committed to only using sustainable products to create a cleaner, safer, and healthier environment for all stakeholders.
On The Go Facility Services Advantage
BDS Facility Advantage
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Service excellence
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Advanced technology
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Reliable & consistent cleaners
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Customized service
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Staffing Services
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Referral Incentives
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Environmentally Focused
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Bonded & Insured
Our Service excellence Model
Our Focus
We focus on getting things right the first time and provide consistent and reliable services, every time. The FTR (First Time Right) approach is a key metric for our clients to evaluate our customer service and it enables us to match and exceed our client's expectations.
Response to Client Queries
We follow a 15-1-12 service model. This means we will respond to any client queries or requests within 15 minutes during working hours, we will provide the solution within 1 hour and we will ensure that the issue is resolved within 12 hours.
Staff Accountability
We ensure accountability of all our staff through technology and by laying out clear expectations and deliverables. Our cleaners provide timely updates on the progress made and our supervisors make sure all cleaning tasks are completed effectively, efficiently, and in obligatory time.
Transparency & Visibility
Our systems and processes empower our clients with 100% transparency and visibility of the cleaning jobs. This enables them to monitor, inspect and give real-time feedback to our supervisors and cleaners, which is auto-translated in their local language by using our proprietary systems.
Our Locations
Connect with us
Call us or drop us a line to see how we can help in taking care of all your Facility needs.
On The go Facility Services
3437 264 St Langley Twp, BC V4W 2X3